OFFLINE BRANCHES – CUSTOMER SERVICE

* 3 Main Points :

1. Product Knowledge & Procedure
2. Marketing Program & S2S Calculator
3. Data Application


Product Knowledge and Procedure

Contains points of product knowledge and procedures to be followed when dealing requests and complaints from customers

Marketing Program &  S2S Calculator

Contains  program list that are run by the marketing team ( Include term & Condition )

Data Application

As a tool that can do the registration of various request & complaints from customers offline branches, so the process can be continued by the online branches or GE headquarters